Privacy Policy — okbazee
Your privacy matters deeply to us. This Privacy Policy explains exactly what personal data okbazee collects when you use the Platform, why we collect it, how it is stored and protected, who we share it with, and what rights you hold over your own information. We encourage you to read it in full.
Our Privacy Commitments
Before diving into the full legal text, here is a plain-English summary of the six core commitments okbazee makes to every player regarding the handling of personal data.
Minimal Collection
okbazee collects only the data that is strictly necessary to operate your Account, process payments, verify your identity, and comply with anti-money laundering obligations. We do not gather data beyond what serves a clear, lawful purpose.
SSL Encryption
All data transmitted between your device and the okbazee Platform is encrypted using industry-standard TLS/SSL technology. Sensitive data stored at rest — including payment method details and KYC documents — is further protected using AES-256 encryption.
No Data Selling
okbazee does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used solely to operate your Account and improve the Platform experience for players in Bangladesh.
Your Data Rights
You have the right to access, correct, download, or request deletion of the personal data okbazee holds about you. Submit a data request at any time by emailing support@okbazee and we will respond within five business days.
Transparent Cookie Use
okbazee uses only essential functional cookies and analytics cookies. We do not use aggressive third-party advertising trackers. You can review and manage cookie preferences directly from your browser settings at any time.
Policy Transparency
Whenever this Privacy Policy is materially updated, okbazee will notify active players via their registered email address and post the revised policy on this page with an updated effective date. We will never make silent changes to your data rights.
01. Data We Collect
okbazee collects personal data from you in three primary ways: data you provide directly when registering or using the Platform; data generated automatically through your use of the Platform; and data received from third-party payment processors or identity verification services where you have authorised such transfer. The categories of personal data we collect are set out below.
Data You Provide to Us
- Registration data: Legal full name, date of birth, email address, Bangladeshi mobile phone number, and the password you choose for your Account.
- Identity verification (KYC) data: Copies of government-issued identification documents (National ID card, passport, or birth certificate), proof of residential address, and photographs of payment methods where required.
- Financial data: Details of the mobile financial service accounts (bKash, Nagad, Rocket) or card details (Visa, Mastercard) used to make deposits and receive withdrawals. Full card numbers are not stored by okbazee — only tokenised references provided by the payment processor.
- Communications data: The content of messages you send to okbazee via live chat, email, or any other support channel, including the date, time, and subject of the communication.
- Responsible gaming preferences: Deposit limit settings, time-out preferences, and self-exclusion requests that you submit through the Platform's responsible gaming tools.
Data Collected Automatically
- Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Usage data: Pages visited on the Platform, games launched, session duration, click patterns, search queries, and feature interactions.
- Transaction data: Full history of deposits, withdrawals, wagers placed, game results, bonus activations, and balance movements associated with your Account.
- Location data: General geographic location derived from your IP address. We do not collect GPS-level location data unless you explicitly grant that permission in your device settings.
- Cookie and tracking data: Data collected via session cookies, analytics cookies, and similar technologies as described in the Cookies section of this Policy.
02. How We Use Your Data
okbazee processes your personal data only for specific, clearly defined purposes. The legal basis for each type of processing is identified below. We do not use your personal data for any purpose that is incompatible with the purposes stated at the time of collection.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account creation & management | Creating and maintaining your Account, authenticating your identity at login, managing password resets and account settings. | Contractual necessity |
| Payment processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Visa, and Mastercard in BDT. | Contractual necessity |
| Identity verification (KYC) | Verifying that you meet the minimum age requirement of 18 years and confirming the legitimacy of payment methods used. | Legal obligation |
| Fraud & AML prevention | Detecting and preventing fraudulent account activity, bonus abuse, multi-accounting, and money laundering. | Legal obligation / Legitimate interest |
| Customer support | Responding to your queries, resolving disputes, and managing responsible gaming requests submitted via live chat or email. | Contractual necessity |
| Platform improvement | Analysing aggregated usage data to improve game selection, Platform performance, and the overall user experience for Bangladeshi players. | Legitimate interest |
| Marketing communications | Sending promotional emails or in-Platform notifications about bonuses, tournaments (e.g., BPL, IPL), and seasonal offers (Eid, Pohela Boishakh). | Consent (opt-in only) |
| Responsible gaming | Monitoring account activity to identify patterns that may suggest problem gambling and applying player-requested self-exclusion or limit settings. | Legal obligation / Legitimate interest |
03. Data Sharing & Third Parties
okbazee does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only in the limited circumstances described below, and always with appropriate contractual safeguards in place.
Payment Service Providers
To process deposits and withdrawals, okbazee shares necessary transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and the card-scheme processors behind Visa and Mastercard transactions. These partners receive only the data required to execute the specific transaction and are contractually prohibited from using it for any other purpose.
Identity Verification Services
Where automated KYC verification is employed, okbazee may share identity document images and personally identifying information with a third-party identity verification provider. Such providers operate under strict data processing agreements and are not permitted to retain or reuse your identity documents beyond the verification purpose.
Game Content Providers
Third-party game studios whose content is available on the Platform — including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and NetEnt — may receive a session token and a pseudonymised player identifier to facilitate game launches, record wager results, and ensure fair-play certification. These providers do not receive your full name, contact details, or financial data.
Legal & Regulatory Disclosure
okbazee may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.
We Share Data With
- Payment processors (bKash, Nagad, Rocket, Visa, Mastercard) — transaction data only
- KYC / identity verification providers — document data only
- Game studios (pseudonymised session tokens only)
- Analytics providers (aggregated, non-identifying usage data)
- Law enforcement / authorities where legally required
We Never Share Data With
- Third-party advertisers or marketing agencies
- Data brokers or list-rental companies
- Social media platforms for profiling purposes
- Any party for their own independent commercial use
04. Cookies & Tracking Technologies
okbazee uses cookies and similar browser-based technologies to ensure the Platform functions correctly, to remember your preferences, and to understand how players interact with the site so we can continue to improve it. This section explains the types of cookies we use and how you can manage them.
| Cookie Type | Purpose | Retention | Can Be Disabled? |
|---|---|---|---|
| Essential / Functional | Maintain your login session, remember security tokens, and ensure the Platform operates correctly. Without these cookies, the site cannot function. | Session (deleted on browser close) | No — required for Platform operation |
| Preference | Remember your chosen language, game lobby layout preferences, and responsible gaming dashboard settings between sessions. | Up to 12 months | Yes — via browser settings |
| Analytics | Collect aggregated, anonymised data about which pages are visited most, how long players spend in sessions, and which features are used. Used to improve the Platform. | Up to 24 months | Yes — via browser settings |
| Security | Support fraud detection, identify suspicious login patterns, and protect against cross-site request forgery (CSRF) attacks. | Session to 30 days | No — required for security |
Managing Your Cookie Preferences
You can control non-essential cookies through your browser's built-in settings. Most modern browsers allow you to view all cookies stored by a site, delete individual cookies, block cookies from specific origins, or block all third-party cookies. Please note that disabling preference or analytics cookies will not prevent you from using the Platform but may affect certain personalisation features.
Instructions for managing cookies are available in the help documentation for all major browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari on iOS and Android. For mobile browsers used by players in Dhaka, Chittagong, Sylhet, and across Bangladesh, settings are typically found under the browser's "Privacy and Security" or "Site Settings" menu.
Local Storage & Similar Technologies
In addition to traditional cookies, okbazee may use browser localStorage or sessionStorage to store small amounts of non-personal preference data (such as your last-viewed game lobby filter) entirely on your own device. This data is not transmitted to okbazee servers and can be cleared by clearing your browser's site data at any time.
05. Data Retention & Storage
okbazee retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required to comply with applicable legal and regulatory obligations. The specific retention periods we apply to the main categories of personal data are set out below.
- Account and registration data is retained for the duration of the Account's active life, plus a minimum of five (5) years following permanent Account closure to satisfy anti-money laundering record-keeping obligations.
- KYC and identity verification documents are retained for a minimum of five (5) years from the date of verification, in line with financial crime prevention requirements.
- Transaction records (deposits, withdrawals, wager history) are retained for a minimum of five (5) years from the date of each transaction.
- Customer support communications are retained for three (3) years from the date of the final communication in a thread, unless the communication relates to an ongoing dispute in which case it is retained until the dispute is fully resolved.
- Analytics and usage data in aggregated, anonymised form may be retained indefinitely as it no longer constitutes personal data once anonymised.
Data Storage Location
okbazee stores personal data on secure servers operated by vetted cloud infrastructure providers. All servers used to store data relating to Bangladeshi players implement AES-256 encryption at rest and are subject to rigorous access controls, including multi-factor authentication for administrative access and regular third-party security audits.
Data Deletion
When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Physical documents submitted for KYC purposes, where held, are securely shredded on expiry of the retention period.
06. Data Security Measures
Protecting the personal data of our players is a top operational priority at okbazee. We implement a layered security architecture that combines technical, administrative, and physical controls to guard against unauthorised access, accidental loss, destruction, or disclosure of personal data.
TLS/SSL Encryption
All data in transit is protected by TLS 1.2 or higher, ensuring secure communication between your browser and our servers at all times.
AES-256 at Rest
All sensitive data stored on our servers — including KYC documents and payment references — is encrypted at rest using AES-256 symmetric encryption.
Access Controls
Access to player personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access events are logged and reviewed.
Intrusion Detection
Continuous network monitoring and intrusion detection systems alert our security team to any anomalous activity patterns in real time, 24 hours a day.
Despite these measures, no online system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to the rights and freedoms of affected players, okbazee will notify the affected players via their registered email address without undue delay and take all reasonable steps to contain and remediate the breach. We strongly encourage players to use a strong, unique password for their okbazee Account and to contact support immediately if they suspect unauthorised access.
07. Your Privacy Rights
As a player on okbazee, you hold meaningful rights with respect to the personal data we process about you. These rights are described below. To exercise any of these rights, contact the okbazee data team at support@okbazee. We will acknowledge your request within two (2) business days and aim to fulfil it within five (5) business days.
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Right of Access. You have the right to request a copy of all personal data okbazee holds about you, including your registration data, transaction history, and communications record. We will provide this in a structured, machine-readable format where technically feasible.
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Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. You may also update basic Account details directly through your Account settings.
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Right to Erasure. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no overriding legal retention obligation applies. Note that certain data categories (KYC records, transaction history) must be retained for the periods specified in Section 05 regardless of an erasure request.
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Right to Data Portability. Where processing is carried out on the basis of your consent or contractual necessity, you may request that okbazee provide your personal data in a portable, structured format so that it can be transferred to another service provider of your choosing.
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Right to Restrict Processing. In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that okbazee restrict the processing of your personal data to storage only, without further use.
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Right to Object. Where processing is based on legitimate interest (for example, for Platform analytics or marketing), you have the right to object to that processing. Marketing communications may be opted out of at any time via the unsubscribe mechanism in any email we send.
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Right to Withdraw Consent. Where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.
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Rights Related to Automated Decision-Making. If okbazee uses automated systems to make decisions that significantly affect your Account (for example, automated fraud detection leading to account suspension), you have the right to request human review of that decision by contacting support.
08. Policy Updates & Contact
Changes to This Privacy Policy
okbazee reserves the right to update or amend this Privacy Policy at any time to reflect changes in the way we operate, the services we offer, or the legal and regulatory environment in which we operate. Any material changes — meaning changes that affect how your personal data is collected, used, shared, or retained in a way that is less favourable to you — will be communicated to you directly via your registered email address before the change takes effect.
Non-material changes, such as corrections to typos, clarifications of existing language, or updates to contact details, may be made without prior notice. The effective date shown at the top of this Policy and in the hero section of this page will always reflect the date on which the most recent version became active.
We encourage you to revisit this page periodically to stay informed about how okbazee handles your personal data. Your continued use of the Platform after the effective date of any updated version of this Policy constitutes your acknowledgement of the revised terms.
Children and Minors
The okbazee Platform is strictly for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If okbazee becomes aware that a player has provided personal data while being under the minimum age, the Account will be immediately suspended, all data will be deleted, and any deposits will be returned via the original payment method where technically possible. If you have reason to believe a minor has registered on the Platform, please contact support at support@okbazee immediately.
Links to Third-Party Sites
The Platform may, from time to time, contain references to third-party services such as payment processors' own websites or game providers' certification pages. This Privacy Policy applies solely to the okbazee Platform. Any third-party site you navigate to from the Platform will have its own privacy policy, which we encourage you to review before providing any personal data to that third party. okbazee accepts no responsibility for the privacy practices of third-party websites.
Contact Our Privacy Team
For any questions, concerns, or requests relating to this Privacy Policy or the personal data okbazee holds about you, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within two (2) business days.
- Email: support@okbazee
- Available 24/7 in English. Live chat response typically under 10 minutes.
- Serving players across Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
Related Policies
- Read the full Terms & Conditions governing your use of the Platform.
- Visit the Responsible Gaming page for information on deposit limits, time-outs, and self-exclusion tools.
- Find answers to common account and payment questions on the FAQ page.
Play Responsibly — 18+ Only
okbazee is committed to the welfare of every player on the Platform. Gambling is intended to be an entertaining leisure activity — not a source of income and not a way to recover financial losses. If you or someone you know is experiencing difficulties related to gambling, please make use of the free tools available on the Platform, including deposit limits, cool-off periods, and self-exclusion.
For full details on responsible gaming tools and support resources available to players in Bangladesh, visit the Responsible Gaming page. These tools are available immediately and free of charge from your account dashboard at any time.
Continue Exploring okbazee
Now that you have reviewed our Privacy Policy, you are welcome to explore everything okbazee has to offer — from live cricket betting and premium slots to Slide, Money Wheel, and our full live casino experience.